Is your maid service guaranteed?
Pro House Cleaning offers a 100% Customer Satisfaction Guarantee to all its clients. If you are not satisfied with our service, call us within 24 hours and we will re-clean your home until you are 100% satisfied.
Are you insured and bonded?
We treat your home with the greatest care; however, should damage or breakage occur, we will have the item repaired or replaced if it cannot be repaired. Insurance claims will be filed when appropriate. Pro House Cleaning is bonded and insured.
Do I need to be home when you clean?
You can be home if you like, but most customers prefer to give us a key that is secured in our office or you can leave the key in a safe place. However, this is not a very secure system and we do not encourage it. If we are unable to enter your home, you will incur a lockout fee of 50% of cleaning cost. Alarm systems need to be off.
How do you protect my keys?
Your key is placed in a security box and the manager is the only person that has access. In addition, all keys are identified with only a number. On the day of your cleaning your key is issued and at the end of the day is returned to the security box.
What are your house cleaning rates?
Our goal is not just to clean your house or apartment or business and move on. Just as every home is unique, so is every maid service cost estimate. Your estimate will be based on your personal cleaning needs including square footage, number of occupants,cleaning frequency and the cleaning tasks you want performed. For an estimate you can call 816 446-2079
Who is going to clean my home?
Our Pro House Cleaning maid service team will be servicing your housecleaning needs. Our teams consist of two or three team members for your convenience and preference. In addition, our Quality Control Supervisor is to ensure your cleaning standards and special requests have been met.
Will the same team member always clean my home?
Our goal is to have the same team clean your home every time. However, circumstances like sickness, weather, holidays and accidents might cause a different team member to clean your home.
At what time will the team member be at my home?
Our cleaning schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. While in most cases it is impossible to give a specific time to be at your home, we will make every effort to meet your needs. Saturday cleanings are available by appointment only.
How long does it take to clean my home?
Time will vary depending on the condition and size of your home.
Why Does The First Time Cleaning Cost More?
It usually takes us longer to clean the house the first time because there are areas of the home that we will be cleaning that haven't been cleaned in quite a while. We only charge extra if extra time will be required
What do I have to do before the cleaning?
In order to provide you with a high quality service, we ask you to take a few minutes the night before to pick up personal clothing, toys and other household items. The fewer items the maid has to pick-up, the more we can concentrate in actual cleaning.
Do I need to provide supplies or equipment? We will always arrive at your home with cleaning products and equipment. All of our products are environmentally preferable and are safe for small children and pets.However, if you like to provide your own supplies we recommend that you leave cleaning supplies on the kitchen counter. Should you need special attention given to any area in your home we welcome you to provide products or specifications as to the treatment of those areas.
What would your cleaning member not clean?
Our maids will not clean human or pet feces, vomit, urine or blood due to sanitary reasons.
How do I leave special instructions for my cleaning team?
Please contact your Account Manager or e-mail us your special instructions.
What do I have to do if my home has been recently remodel or under repair?
Please contact your Account Manager to request a Deep Cleaning or a Custom Cleaning program so your home can be adequately cleaned
What do I have to do with my pets the day of the cleaning?
We love animals, but sometimes they don't love us. If you think your pet may become overly anxious while we are there, please make temporary arrangements (such as the garage, a kennel, or a closed off room) while we are in your home.
What is an Account Manager?
Our Account Managers are your one stop point of contact. There job is design to help you trough the process of scheduling time-off, new appointments, re-schedules, special request, service questions, and relaying special instructions to your cleaning team. Please contact your Account manager for any customer service requests.
What is Block-Cleaning?
Block Cleaning Service offers a personalized affordable cleaning solution for homeowners that need an extra helping hand with their large homes. Simply give us your To-Do List and our maid will get it done. Block-Cleaning is performed by one maid. The maid will work according to your priority list up to 3 hours. Please be advised that our maid will only complete the items that can be cleaned within the 3 hour period. If you would like a full cleaning of your home, please request our Standard Service. For more information contact your Account Manager.
What should I do to prepare for a Move In/Move Out cleaning?
We understand moving can be a hassle and overwhelming. Please make sure your water and electricity are turned on the day of the cleaning. In addition, the home needs to be completely vacant. Anything left behind will be considered trash and remove from the property (excluding large items and furniture).
What happens if my utilities are off the day of the cleaning?
If your utilities are off, you will be charged a $50 inconvenience fee. In addition, you might be asked to re-schedule for a different day.
What happens if my cleaning falls on a holiday?
If your scheduled cleaning falls on the observance of a major holiday, we will contact you to reschedule your service.
What happens if I need to change or cancel a cleaning?
In an event you need to cancel a cleaning, please notify our office at least 48 hours in advance. We regret, that cancellations with less than 48 hours will result in a 50% of the scheduled cleaning
Lock Out - When we are scheduled to service and we are restricted from entry. A cancellation fee (50% of scheduled cleaning) will be charged, and we will contact you with rescheduling .
Do I need to sign a contract?
No, you do not need to sign a contract. However, we do encourage you to request weekly, biweekly or every three weeks service to get lower prices. You can stop anytime, simply e-mail or call us.
How would I pay for your services?
You can pay with a debit or credit card. We accept Visa & MasterCard. Payment is due the day of the cleaning once all work is completed.
We Are Not a Domestic Agency or House Cleaning Referral Services
Please keep in mind that Pro House Cleaning Services is not a domestic employment agency. Should you wish to hire a present or past Pro House Cleaning Services staff member for any home-related service outside of your cleaning agreement with Pro House Cleaning, you should contact us for previous approval, or you are liable to pay Pro House Cleaning Services a finders fee. This fee is due within 30 days of notification from Pro House Cleaning Services. We will apply 5% of interest for accounts over 30 days due. If the fee is not paid, Pro House Cleaning Services reserves the right to pursue other methods of collection.
Frequently Asked Questions
Whether we are helping you with your home cleaning services,houskeeping,deep house cleaning, move-in house cleaning,move-out house cleaning,ready to rent or sell new home cleaning, final cleaning service, make ready property cleaning services,last minute or short notice cleaning service, Construction dust removal,pet dander removal, dust allergen or allergies removal, construction clean up services,condo cleaning,apartment rental cleaning,spring cleaning,blind cleaning,window cleaning,final cleaning of construction projects, home builder cleaning services, weekly,bi-weekly or just a one-time house cleaning or same day services, move in cleaning,move out cleaning crews,eco friendly cleaning service,non toxic cleaning, Our maid services at Pro House Cleaning will clean your home, condo, office or apartment, the maids at Pro House Cleaning Services will clean it right! Maid Service
100% Satisfaction Guaranteed Always!
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